Black Velvet & Moonstone Heart Layered Necklace

Order Processing Time

At Kesari Jewels, we strive to ensure quick and efficient order processing so that you receive your products as soon as possible. Our standard order processing time is same-day or within one business day from the time of order confirmation.

How It Works

• Same-Day Processing: Orders placed before our daily cutoff time are usually processed on the same day.
• Next-Day Processing: Orders placed after the cutoff time or on holidays/weekends will be processed on the next business day.

Order Confirmation & Fulfillment

Once you place an order, you will receive a confirmation email with order details. Our team then verifies the order, prepares it for shipment, and hands it over to our trusted courier partners for delivery.

Exceptions & Delays

In rare cases, order processing may take longer due to unforeseen circumstances such as high demand, stock availability, or public holidays. However, we always aim to minimize any delays and keep you updated.

For any queries regarding your order, feel free to contact our support team. Your satisfaction is our priority!

International Shipping

Yes, we ship internationally! Our global shipping partners ensure reliable and secure delivery to various countries worldwide. Shipping charges and delivery times vary based on location. Any applicable customs duties or taxes are the responsibility of the customer.

Return Policy

We strive to provide our customers with the best shopping experience by offering high-quality products and excellent customer service. However, we understand that sometimes a purchase may not meet your expectations. To ensure customer satisfaction, we have a hassle-free return policy that allows you to return products within seven (7) days of receiving them, provided they meet the required conditions.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The return request must be initiated within seven (7) days from the date of delivery. After this period, we will not be able to process any return requests.

The product must be returned in its original condition, unused, and without any signs of wear, damage, or alteration.
The item must be returned in the same packaging in which it was delivered. This includes:

original shipment tag should be intact and attached to the product.

product packaging, such as boxes, bags, and protective covers, should be in its original condition.
A valid order number or invoice must be provided when initiating the return request.

Non-Returnable Items

Certain items are not eligible for returns due to hygiene, safety, or other reasons. These include:

Return Process

To initiate a return, please follow these simple steps:

Contact our customer support team via email or phone within seven (7) days of receiving the product. Provide your order details and the reason for the return.

Once your return request is reviewed and approved, we will arrange for a pickup. In some cases, you may be required to self-ship the product to our return address.

After receiving the returned item, our quality control team will inspect it to ensure that it meets the return criteria. If the product passes the inspection, we will proceed with the refund or replacement.

If the return is approved, we will process your refund within 7-10 business days to the original payment method. Alternatively, you can opt for an exchange or store credit.

Important Notes

clear images of the product along with your request.
or any further queries, feel free to contact our customer support team. We are here to assist you!